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Terms and Conditions

Welcome to The Hattery at Brundall. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Hattery at Brundall's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.


The term 'The Hattery at Brundall' or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, we may store the following information for further use; analytics and user information. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, documents, videos and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Hat Terms and Conditions

Hats are frivolous items, a fabulous addition to an outfit. But they are also expensive, extremely delicate and prone to damage and wear and tear. 

  • Hat hire covers five days. Refunds will not be given if you do not wear the hat, it isn’t suitable or the event is cancelled. 

  • Hat Safety. Keep your hat safe. Avoid rain - Hats are very susceptible to damage from water. Even very slight drizzle can damage a hat beyond repair. Keep an umbrella with you and take shelter in the event of a wet day. 

  • Fingers - Oily marks from food or moisturiser will mark a hat and the delicate fabric cannot be cleaned. Do not  touch your hat once it’s secured on your head. When you take your hat off, wash and dry your hands thoroughly.

  • Go light on make-up. Make-up or oily marks on hats are very difficult to remove so it is recommended that you do not wear foundation or powder on the part of your forehead which touches the hat. Blot your skin with tissue to remove oil before you fit the hat.  

    Do not over-stretch the elastic. If you are wearing your hair down for your event, pop it in a loose bun when you secure your hat. Hat elastics are quite tough but they can snap if they are stretched too much over and under long hair.

  • Know when to put your hat to bed. You will be having fun but don’t forget the hat is not as robust as you are. When the dancing starts, please remove the hat and store it back in its box, somewhere safe. (Not under a table, behind the bar or on a chair.)

  • Damage. In the event of damage or loss of a hat, hatinator, fascinator or bag hired from The Hattery at Brundall, the full cost of the item is payable. When you hire a hat from The Hattery, the deposit you pay would only cover minor repairs. If you would like to know the cost of replacing the hat, in the unlikely event the hat is lost, stolen or damaged beyond economical repair, please ask. 

  • ‘Damage’ includes loss of decorations or embellishments; marks or spoilage from water, oil or make-up, and scratches or material tears. 

  • If you return a hat with damage that means that it cannot be hired out again, you agree to pay the full cost of replacement. The Hattery will not deduct the hire charge from this cost.

In line with The Consumer Rights Act 2015, if your purchase is faulty, a full refund will be given within 30 days. If you change your mind during the period of 30 days from hire or purchase, no refund is possible. 

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